ToysRus - Toy R Us doesn't exchange mistaken game

I just bought my son's birthday gift Super Mario that he was asking for long time.

But when he put it into the Wii, it showed invalid disk. Then we found out this disk was for the new Wii machine Wii U that we didn't know about before. I went back to the store and want to change the game to the version that work for the old kind of Wii. The manager refused to change it because the game was opened.

And she said somebody just copy the game. I asked what can I do with the disk if I didn't have the new machine. She said she would like to sell me a new machine.

I was speech less.My feeling was I would not buy stuff in that store any more.

115f9828 review #364143
10 0 Helpful?
Had the same issue0 Comments2 Report
Had an experience with ToysRus?  Submit review about this company

Jan 26, 2013

:upset You're the type of dipshit who wants video games like GTA banned. You're so out of the loop of what's going on with your child, you don't even know what video game SYSTEM you have. :roll

0 0 Reply

Dec 02, 2012

Why is it Toys R Us's fault that you can't read? Not giving them your business would not have helped you here. There isn't a single store that sells video games... not GameStop nor Best Buy nor nothing in between... that will allow you to return an open game for exchange or refund except for the same game in the chance that it is faulty. This is an industry standard and I do not know of one place that will take back an open game thanks to the used video game market.

0 0 Reply

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You may also like

You were reading a complaint about ToysRus.
Filing a new complaint about