ToysRus Complaints and Reviews

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ToysRus
Main address: 461 From Road 7652 Paramus NJ
1-800-ToysRUs, 1-800-869-7787, , www.toysrusinc.com/contactus
  • 147+1 mobile complaints
  • $13.8K claimed losses
  • $93 average
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  • Dec 26, 2012
  • Kids
  • Beaverton, Oregon
  • Skylander Wii Bundle
  • 41

For the second time I have been ripped off by Toy R Us. Placed an order for in store pick up for the toy my son wanted for Christmas but didn't get. My older son used his debit card to place the order for pickup the next day. My son could not sleep he was so excited. Today comes, waiting for email to pick it up, found out order was cancelled. Spent 2 hours on phone, used all my minutes. The... Read more

Was this review helpful? 0 2

     

  • Dec 24, 2012
  • Kids' Stores
  • New York City, New York
  • 42

I placed an online order for store pick up, i got an email stating my order was cancelled. now here it is three days before christmas and my daughter doesn't have not one gift to open because toys r us has my money on hold and i have to wait 3-5 business days in order to get my money back. now when i placed my order i paid you right away now why do i have to wait to get my money?? i will never... Read more

Was this review helpful? 4 1

     

  • Dec 23, 2012
  • Kids' Stores
  • Honolulu, Hawaii
  • Train Set
  • 57

DO NOT WASTE YOUR TIME PLACING AN ORDER FOR IN STORE PICK UP!!!! YOU WILL GET AN EMAIL SAYING THAT THE ITEMS HAVE BEEN CANCELLED BECAUSE THEY ARE OUT OF STOCK!!! THEY KEEP A HOLD ON YOUR FUNDS FOR 3-5 BUSINESS DAYS SO THAT YOUR MONEY IS TIED UP UNTIL AFTER CHRISTMAS. AFTER TALKING TO 4 REPS (2 HUNG UP ON ME) AND A SUPERVISER, I'M TOLD THAT THERE IS NOTHING THEY CAN DO. I WILL NOT BE... Read more

Was this review helpful? 2 1
 
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