1.8
  • Easy online shopping2 votes
  • User friendly website1 votes
  • Price1 votes
  • Customer service17 votes
  • Incompetent representative7 votes
  • Being cheated on refund amount7 votes
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  • From mobile
  • ToysRus
  • Apr 28
  • by anonymous
  • #628482

Cancelled an order online 7 days later it shows up on my porch and they charged my card. Called them and was told I had to return it and wait to get a refund Add comment

  • Apr 02
  • Kids' Stores
  • New York, New York
  • Baby Car Seat
  • 36
  • REVIEW RATING 4/5

I will never ever freaking purchase anything from that scam artists company ever again On February 21 ,I purchased the graco 4ever all in 1 car seat on babiesrus website for $326.61. A few days later I view my bank statement and the money was returned to my account and was taken out again .on the 25th I got an email stating that my order was shipped. On Thursday I got a call from the FedEx... Read more

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  • Mar 03
  • Kids' Stores
  • Bel Air South, Maryland
  • Pack N Play
  • 30
  • REVIEW RATING 4/5

In August I went to toysrus (Bel Air, MD) to order a pack-n-play which was ordered IN THE STORE on THEIR computer. I finally received a car seat instead of ordered pack-n-play. Called customer service -they say take it back to store. Manager of store REFUSES to take it back and says we have to mail it back. We call customer service -they say mail it back! Then they refund the credit card... Read more

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  • Feb 19
  • Kids' Stores
  • Laguna Niguel, California
  • Stroller
  • 21
  • REVIEW RATING 3/5

I received an email stating the $400 stroller that I ordered, and paid $39 expedited shipping, was shipped via Fed Ex Home Delivery. When I contacted Fed Ex, they stated they have NOT received the item. They have only received the intention to ship - the pre-made creation of a shipping label - not the item that is to be shipped. Unfortunately, I will NOT receive it within the time I paid for... Read more

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  • Feb 17
  • Toys
  • Bryn Mawr, Pennsylvania
  • Return Policy
  • 62
  • REVIEW RATING 5/5
ToysRus - 3x only 50% accurate with order, charged me for items I returned, terrible experience
1 of 2

I ordered 4 items. 4 items arrived, two of which were not the items I ordered. I called, spent over half an hour on the phone with customer service, and was instructed to return the incorrect items (which I did the next day) and I waited for my replacement order. Of the two replacement items, one was incorrect (at least they're consistent with 50% accuracy). I called to explain and was assured... Read more

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  • Feb 13
  • Kids' Stores
  • Staten Island, New York
  • Online Order
  • 1
  • 1
  • 25
  • REVIEW RATING 4/5

I did not received my mail due to mistake in the address multiple time and was charge fee , when i asked to correct my address customer service told me that computer is not allowed to do so and i have to pay fee.it is not the first time, that issue repeat several times, looks like a pattern , so i was suggested to make complain. it is an extursion money from the customer , is very... Read more

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  • Feb 12
  • Kids' Stores
  • Horton, Michigan
  • Online Order
  • 37
  • REVIEW RATING 4/5

I called and canceled an order and was given a cancellation number, instead of canceling the order they " escalated" the order and shipped it out within two hours of me being given the cancellation number. Then the representative LIED" and stated he could not give me the telephone number to their department that handles complaints. This was done so that they would not lose money. This... Read more

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  • Feb 11
  • Kids' Stores
  • Gift Card
  • 31
  • REVIEW RATING 4/5

Like many others, I have been shopping at Toys 'R Us/Babies R Us since I was a kid, however I think I will end doing business with this company ever again. I ordered a gift card from Babies R Us 2 months ago. Since I never received it, I decided to send in an inquiry online. After sending in two, they finally told me they shipped the item a few days ago. I was perplexed as to why I was never... Read more

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  • Feb 08
  • Toys
  • Return Policy
  • 42
  • REVIEW RATING 3/5

Had a horrible experience returning an item I purchased online back to a Toys r Us store in NJ. I didn't have my online return receipt because didn't know I needed one, and the store associate who handled my return was rude and talked to me like I was inconveniencing her day by having to process my return. Another visit during Christmas to another NJ Toys R Us store, I asked 3 associates what... Read more

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  • Feb 03
  • Kids' Stores
  • Cape Coral, Florida
  • Portable Cradle
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

I ordered A dream on me Lacey portable bassinet and cradle item. Yesterday I checked the tracking number because it had been one week and I still had not received it. While checking the tracking number I noticed it said a shipping label was created on January 27th however there was no further update after that. I immediately called Toys "R" Us customer service to ask them what was going on and... Read more

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