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  • Customers like
    • Easy online shopping2
    • Price1
    • User friendly website1
  • Customers don't like
    • Customer service17
    • Being cheated on refund amount7
    • Incompetent representative7
  • From mobile
  • ToysRus
  • Aug 12
  • by anonymous
  • #681834

Have spent 5+ hours trying to get around 500 points back on my rewards card that they incorrectly deducted off. Its been over a month and no one in their callcenter or "special agents " are competent to fix the problem. Add comment

  • Aug 09
  • Kids' Stores
  • Philadelphia, Pennsylvania
  • Toysrus Staff
  • 8
  • REVIEW RATING 4/5

Everyone was. Rude I spend alot of money nobody would help so I put everything back and just bought daipers o needed help with frozen bike for a 6 year old so for now on I will go to target and I spend at least 500$ month on baby stuff and for 4&5 year old my 4 year is getting her kidney removed and she wanted that bike cottman suck and employees look high thay toy ur us In Philadelphia at... Read more

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  • Aug 09
  • Toys
  • Billings, Montana
  • Toysrus Staff
  • 13
  • REVIEW RATING 3/5

My whole family recently went to Toys R Us in Billings, MT looking for some items for my new baby cousin. As we were browsing throughout the store, we inadvertently walked in on the store manager as he ridiculing and criticizing one of his employees to the point of tears. I don't think that he intended for anyone else to see him. When the store manager saw us, he "Yelled what the ---- are you... Read more

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  • Jul 05
  • Kids' Stores
  • Rockford, Illinois
  • Toysrus Staff
  • 43
  • REVIEW RATING 3/5

I went in the other day to get a gift for my 1yr old nephew. I walked all around looking for help but couldnt find anyone. I went to the cust. Service desk and asked to have someone paged to the department. I went back but no one came. By now im disgusted at the lack of help. I find what im looking for after a while and go to check out but no register was open. I again went to cust service.... Read more

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  • Jul 03
  • Kids' Stores
  • New York, New York
  • Toysrus Staff
  • 16
  • REVIEW RATING 4/5

They kept telling me what store to go to purchase a specific item and everytime I went it was not available. The phone representative acted clueless and gave me and the store assistance a hard time. I request a phone manager and he refused. I even requested another representative to talk to and nothing. Then I had to waste my time telling her all the codes of each reward I used to... Read more

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  • Jun 30
  • Toys
  • Los Angeles, California
  • Despicable Me Monopoly Game
  • 1
  • 1
  • 52
  • REVIEW RATING 4/5

Okay.. So.. my first posting was perhaps accidentally deleted by TRU. But in my attempt to advise TRU of what's going on in their store, I spent another 20 minutes of my time to write this AGAIN. It's been awhile since we avoid shopping in TRU because their prices seems outragesly expensive as to compared to 2min drive Target and 5 min drive walmart. But that day, Sunday, June 28th, at 2pm, we... Read more

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  • Jun 17
  • Kids' Stores
  • Pretoria, Gauteng
  • Super Heroes Figures
  • 27
  • REVIEW RATING 4/5

We visited NYC in March 2015 , we are from South Africa. I ordered and paid for 3 super hero dolls for my 3 kids. I was told that i will receive the goods in 6 weeks. To date i have received nothing. I tried contacting them , their response was that they make use of an independent courier company , and they cant trace my order. It is not their problem . It is ridiculous , I paid for the goods... Read more

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  • From mobile
  • ToysRus
  • Jun 10
  • by anonymous
  • #648352

A female employee is sending pictures to a male employeer. I thought the company has a no polocie relationships. Add comment

  • May 29
  • Kids' Stores
  • Seattle, Washington
  • Opt-Out
  • 28
  • REVIEW RATING 4/5

I my 1st Issue with toysrus is, at after repeated requests to be removed from emails they did noto do so. When I tried to call them or email to request again email is unavailable and no one is available to answer their phone number. Here's why I won't shop at toys r us again! Last Christmas I ordered some items for my grandson during the Black Friday sale. I received a confirmation email, and a... Read more

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  • May 22
  • Kids' Stores
  • Grottoes, Virginia
  • Gift Card
  • 34
  • REVIEW RATING 5/5

Ordered gift card online. It was delivered to me, in Virginia. I flew to Florida and hand delivered the card to my niece. When she went to use it, they told her it was a zero balance!! I called the company and was told "that card was used in ENCINO , CA !!!!! 6 days before I gave it to my niece. Physically impossible. Now, they've been jerking me around with lies for nearly a month. "We're still... Read more

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