ToysRus

This is quite a story, but i will keep it as short as i can. My 11 year old son received an etouch for christmas from his aunt. on boxing day it wouldn't hold a charge. the nex...

A lot of us make baby registries when we're expecting, wedding registries when we're getting married, etc. My husband and I are expecting our first child this June 2012. We...

Absolutely disgusting customer service! Buy at your own risk! Do NOT expect the company to accept a return, to refund your money, or to give you store credit. They will use any exc...

I purchased most of my grandchildrens toys at TOYSRUS. According to all their ads you would receive a rewards certificate after Christmas. I recently visited the store to inquiry...

I placed the order in Toys r Us internet shop for my son's birthday (for 03/12/2012). They didn't tell during your order, how long does it take. So, after submittin they gave me th...

I brought a bike 9 months later and i had hardly used the bike because it made such a racket even indoors and when i went to retrne the bike all i got was a arrogant worker who did...

I was the victim of a fraudulent check being written on my checking account. As soon as I saw the $193.93 debit from my account, I called both Chase bank and Toys R'...

I visited Toys R Us to purchase items advertised on sale in their add buy one get one 50% off. It took me less than 5 minutes to shop. One hour to check out. Out of the 18 regist...

I soooo regret buy the skylander because is a nonse game my son does not like it at all, when i went to toysrus to return it there where like no return on this item only exchange f...

I was attempting to make a return at the Langley,BC location. long story short as I wasted enough time dealing with low life's . I was called a *** by an employee. It took a lot to...

A relative purchased a Cinderella Carriage Toy for my daughter (3 years old) for Christmas. When we opened the package, we found a white pill taped (some type of sleeping pill) in...

I ordered a baby shower gift from the Toys R Us web site. Received the package on Jan 5, 2012; the shower will be on Jan 7. After paying $5.95 for gift wrap, the pack...

I purchased a table and chair set on-line for my daughter for Christmas and on Christmas day when she opened it the table was broken. I tried to return it the day after Christmas w...

I placed an order with Toys R Us for several items and the items were shipped in separate packaging. I received one box and one of the items that was listed as shipped was not in ...

Bought a Barbie Kitchen online, then went on sale for $20 cheaper a week later. Customer service didn't want to match their own lower price, so I had to go to the store to buy ...

I ordered a item online from toys r us and it was cancelled because item wasn't in stock. Only to find out my credit card still showed pending amount for that item. Called cr...

I have shopped Toys R Us for years and tonight was the worst shopping experience I've ever had with this store. I've watched this store decline over the last year. It is located on...

I recently placed a rather large order on line and bought 2 barbie junior laptops, because they came with a FREE piece of Luggage. Only to be told I did not put it in my cart. Last...

I have bought my son a radio control car toy and he was open the box and recharge the battery right away. Next thing we know the car was not running at all. We went back to store a...

Placed an order 11/23 for several items, order was placed, TRU processed the order and then I was notified the free and reduced promo items were 'out of stock' and therefor...

Its December 1st and I've Been sitting here waiting for Toys R Us to bring me my stuff from layaway for 2 hours!! People has come and gone with their layaways but I'm still here! I...

I absolutely dislike Toys R Us after our experience this evening. I grew up buying clothes and toys, from when my parents took me there until purchases I make for my kids, but aft...

At Christmas time 2010, Toys R Us ran a promotion that if people used their member reward program when making purchases, they would be sent a $10 gift car for every $50 spent, up t...

My 5 yrs old son bought one of these transformer toy brought home was very complicated for 5 yrs to put everything together and change to car to transformer with low quality plast...

The checker offered us a warranty on a motorized vehicle, saying it was good for parts and labor; if the toy was broken or demolished, it would be covered. For 7 months our child'...

I am residence of Thailand and regular customer to Toys R US in Thailand.On 22 Dec 2010, I visited one of Toy R US store in Beverly Center,Los Angeles, CA 90048 a...

My 11 year old son purchased a video game from toys r us during a promotion. He received a $20 gift card due to the promotion, the store clerk told him that this card would not b...

I originally began attempting to contact someone at Toys R Us in regard to a small issue that I have with their return policy. In that attempt I have been shown what little respect...

If you are shopping at Toys R Us there is something to watch for besides their high prices- misleading (I daresay intentionally misleading) "free" with purchase signs. This is rega...

Don't ever ever buy electronic item from Toys R Us unless you are 100 % sure you want to keep it. When I was ready to purchase the Ipod Touch 4th generation last month, I asked...